As soon as you (the purchaser) place your order you will receive an order confirmation email. This means that we have received your order in our system and have pre-authorised your credit card for the purchase. As soon as we receive your order we reach out to our suppliers to confirm that it is in-stock and available for shipment. If your item is on backorder or unavailable we will void the pre-authorisation and notify you via email. If your item(s) are available for immediate shipment we will process the charge and submit your order for shipment.
For online purchases, uScore Netball uses Stripe to process secure payment. All prices are displayed in Australian Dollars (AUD) and are exclusive of Goods & Services Tax (GST).
For in-stock purchases, we process the charges to your credit card and normally ship within 2 business days from the date of your order. However given different delivery cycles, an order that relates to different brands or lead times may be processed and despatched as separate orders.
Most couriers we use prefer a street address. If you have provided a P.O. box that we cannot deliver to, we will reach out to you for an alternative address.
We will send you confirmation within 24 hours of your order leaving the warehouse to the email address your provide when placing your order and a signature may be required for delivery.
If you do not receive confirmation from us that your order has been despatched within 7 days of your order, feel free to follow up with us at firstname.lastname@example.org.
Order cancellations must be submitted in writing to email@example.com within 24 hours of placing your order.
If your order has shipped, goods must be returned with a Return Authorisation (which we will supply) to accompany the item(s). Where authorisation is provided for return of products, all such products must be returned in original packaging in good order and condition accompanied by the original invoice and the Return Authorisation.
You (the purchaser) will also be responsible for actual return shipping charges via our authorised carriers and initial shipping costs to send the item(s) to you (the purchaser) are non-refundable. uScore Netball also reserves the right to apply a restocking fee of up to 20% of the invoiced value of any stock or products of merchantable quality returned for credit. Only regular priced items may be returned, unfortunately sale items cannot.
Any credit will be processed subsequent to the safe receipt of the goods by uScore Netball or their suppliers subject to the above terms. Refunds will only be issued to the original credit card that you use when placing your order.
Damages & Returns
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.
If your item(s) do arrive damaged please send details and photos of the damage to firstname.lastname@example.org on the date of receipt. We will review, and if determined item(s) are to be returned, we will provide a Return Authorisation. Goods cannot be returned without a Return Authorisation to accompany the item(s).
uScore Netball will allow the return of goods for credit under the following circumstances:
- Where the supplied product is damaged to the point where it is determined to be not of merchantable quality
- The product is determined to be grossly defective to the extent that it would be unreasonable to regard the defect or fault as a matter for rectification under the warranties or guarantees provided for, or with the product.