Shipping & Returns
As soon as you (the purchaser) place your order you will receive an order confirmation email. This means that we have received your order in our system and have pre-authorised your credit card for the purchase. As soon as we receive your order we reach out to our suppliers to confirm that it is in-stock and available for shipment. If your item is on backorder or unavailable we will void the pre-authorisation and notify you via email. If your item(s) are available for immediate shipment we will process the charge and submit your order for shipment.
For all orders and purchases, uScore Netball online shopping uses Shopify to process secure payment. All prices are displayed in Australian Dollars (AUD) and are exclusive of Goods & Services Tax (GST).
For in-stock purchases, we process the charges to your credit card and normally ship within 2 business days from the date of your order. Most couriers we use require a street address and a signature may be required for delivery. If you have provided a P.O. box that we cannot deliver to, we will reach out to you for an alternative address.
We will send you confirmation within 24 hours of your order leaving the warehouse to the email address you provide when placing your order. If you do not receive confirmation from us that your order has been despatched within 7 days of your order, feel free to follow up with us at firstname.lastname@example.org.
Due to delivery cycles, an order that relates to different brands or lead times may be processed and despatched as separate orders.
Damages & Returns
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged please send details and photos of the damage to email@example.com within 24 hours of goods receipt. We will review and provide a Return Authorisation. Goods cannot be returned without a Return Authorisation to accompany the item(s).
uScore Netball will allow the return of goods for credit under the following circumstances:
- Where the supplied product is determined to be not of merchantable quality or suited for its stated purpose.
- The product is determined to be grossly defective to the extent that it would be unreasonable to regard the defect or fault as a matter for rectification under the warranties or guarantees provided for, or with the product.
Cancellations & Refunds
Order cancellations must be submitted in writing to firstname.lastname@example.org within 24 hours of placing your order.
If your order has shipped, goods must be returned with a Return Authorisation to accompany the item(s). Where authorisation is provided for return of products, all such products must be returned in original packaging in original condition and accompanied by the original invoice and the Return Authorisation.
You (the purchaser) will also be responsible for actual return shipping charges via our authorised carriers and initial shipping costs to send the item(s) to you (the purchaser) are non-refundable.
uScore Netball reserves the right to apply a restocking fee of up to 10% of the invoiced value of any stock or products of merchantable quality returned for credit.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Any credit will be processed subsequent to the safe receipt of the goods by uScore Netball suppliers subject to the above terms. Refunds will only be issued to the original credit card that you use when placing your order.